![]() ![]() Not only that, but each data center has world-class security. Nextiva has eight military-grade data centers around the world, with redundancies in place should something go wrong. You’ll get insight into your average call times and answer speed both as a team and individually. Voice analytics: Track important KPIs across sales, support, and call center teams with advanced voice analytics.You’ll see important caller details on your screen before picking up-including the caller’s name and company, last survey rating, and value of their account. Call Pop: Greet incoming callers with a personalized script with Call Pop.They can press a number on their keypad to reach a specific department without having to go through a receptionist. Auto-attendant: Give incoming callers a great first impression and use auto-attendants to direct them to the person best suited to answer their query. ![]() It has all three communication platforms built-in no extra subscriptions needed.
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